Answers about Talven CX Studio.
This is our public library. Each page covers one topic, each question has its own link, and each answer shows the date we last checked it.
What it is
What the Talven Web Assistant is
The Talven Web Assistant is the part of Talven CX Studio that your visitors meet. This page explains what it is, what it knows and who it is for.
The conversational web and conversational AI
Talven Tech builds for a change in how websites receive people. This page says what we mean by the conversational web and by conversational AI.
How the Talven Web Assistant compares
A fair comparison looks at what each tool answers from, who controls it and what happens next. These answers compare kinds of tools. They do not rate other vendors.
- How is the Talven Web Assistant different from a chatbot?
- How does the Talven Web Assistant compare with other website tools?
- When is a simpler tool enough?
- How is the Talven Web Assistant different from building our own AI assistant?
- Can the Talven Web Assistant answer general questions like a public AI chat tool?
What it does
Grounded and governed answers
Two words describe how the Talven Web Assistant stays exact and honest. Grounded means it answers from what you approved. Governed means rules decide what it may say and do.
- What does grounded mean?
- Can the Talven Web Assistant invent my prices?
- What happens when the Talven Web Assistant does not know the answer?
- What does governed mean?
- How are the Talven Web Assistant's replies checked?
- How do I control what the Talven Web Assistant says?
- How do I know the Talven Web Assistant is doing a good job?
- Is every answer from the Talven Web Assistant always right?
- Do visitors know they are talking to AI?
- Can I test the Talven Web Assistant with hard cases before I go live?
What the Talven Web Assistant can show and do
An answer is often not enough. A visitor wants to see the room, compare two products, or leave a request. This page covers what the Talven Web Assistant shows and what it does next.
- What can the Talven Web Assistant show beside the answer?
- What can the Talven Web Assistant do for a visitor, like a booking or a request?
- What is a brief?
- What kinds of forms can the Talven Web Assistant fill in?
- What happens to a lead from the Talven Web Assistant?
- How does the Talven Web Assistant hand over to a person?
- Can the Talven Web Assistant recognize my signed-in customers?
CX Studio Manager
CX Studio Manager is your side of the product. Every plan includes it. This page explains what your team sees and changes there.
- What is CX Studio Manager?
- Can I see what my Web Assistant says to my visitors?
- What do the insights and reports show?
- Can I ask questions about my visitors in CX Studio Manager?
- How do I change what my Web Assistant knows?
- Can I set the Web Assistant's name, look and rules?
- Who on my team can use CX Studio Manager?
- Where do the leads and requests go in CX Studio Manager?
Languages, channels and voice
The Talven Web Assistant meets people in their own language and on more than your website. This page says what you can choose today. It marks early access where that applies.
Set it up
Getting started
You start from your website. We build your Web Assistant from it, and you decide when it goes live. The step-by-step guide is on the Help page.
Your website and your CMS
The Talven Web Assistant works on top of the website you have. You do not change your CMS or move your content. The platform-by-platform install steps are on the Help page.
- How does the Talven Web Assistant work with my CMS?
- Which CMSs have a content connector?
- What happens when I publish a change on my website?
- How do I put the Talven Web Assistant on my site?
- Which website platforms can I use?
- Is there a WordPress plugin?
- Does the Talven Web Assistant change my website or slow it down?
- Does the Talven Web Assistant work with Google Analytics?
- Why is TalvenCXStudioBot on my website?
Connectors
A connector links your Web Assistant to a system you already run. There are three families: content, action and customer. Early access is marked on each name it applies to.
- What can the Talven Web Assistant connect to?
- What does early access mean on a connector?
- Which content connectors exist?
- Which action connectors exist?
- What is a customer connector?
- How do I connect a system to my Web Assistant?
- What if my system is not on the list?
- Do connectors cost extra?
- Does a web search connector mean the Talven Web Assistant uses the open internet?
- Does listing a vendor mean that vendor endorses Talven?
Integrations with the tools you use
An integration connects the Talven Web Assistant to one vendor. Each one offers tools, and a tool is one thing the Web Assistant can do there. You supply the credential and choose which tools are on.
- How do integrations work?
- How does the HubSpot integration work?
- How does the Salesforce integration work?
- How does the Zendesk integration work?
- How does the Shopify integration work?
- How does the Calendly integration work?
- How does the Google Calendar integration work?
- How does the ServiceNow integration work?
- How does the Twilio integration work?
- Which integrations are for booking?
Who it is for
The Talven Web Assistant by industry
Talven has built a solution adapted to each industry below. The examples describe what the Talven Web Assistant is designed to do. They are not results, and they name no customer.
- Does the Talven Web Assistant work for my industry?
- Can I see the Talven Web Assistant on a business like mine?
- Does the Talven Web Assistant work for hotels and hospitality?
- Does the Talven Web Assistant work for restaurants and events?
- Does the Talven Web Assistant work for real estate?
- Does the Talven Web Assistant work for a healthcare practice?
- Does the Talven Web Assistant work for retail and e-commerce?
- Does the Talven Web Assistant work for professional and IT services?
- Does the Talven Web Assistant work for education?
- Does the Talven Web Assistant work for the public sector and non-profits?
- Does the Talven Web Assistant work for technical services such as fire safety?
- Can I see customer names or results?
Larger organizations and the free pilot
The three plans cover most websites. Larger projects start with a free, private pilot on your own content, and we then agree the scope and the price with you.
Partners
Web agencies and consultancies can offer CX Studio to their clients. This page gives the full argument. To start the conversation, use the partner page.
- Can my agency or consultancy offer CX Studio to its clients?
- Why partner with Talven instead of building our own assistant?
- What would my clients receive?
- Who does what in a partnership?
- What are the commercial terms for partners?
- How does a partnership start?
- Is my firm a good fit for a partnership?
- How do I contact Talven about a partnership?
What it costs
Plans and prices
Three plans, priced by website sessions. Each plan is the full Talven Web Assistant. The pricing page shows the three plans and what every plan includes.
- What does the Talven Web Assistant cost?
- What is a website session?
- What is the difference between the plans?
- What does every plan include?
- What do I get for $49 a month?
- Which plan fits my site?
- What if I use all my website sessions?
- Can I change plan later?
- Which currency do I pay in, and does the price include tax?
- Is there an annual plan or a discount?
The free trial, billing and cancelling
No credit card is required for the trial. After it, a plan is billed monthly and you can cancel at the end of any billing period. The binding wording is in section 6 of our Terms of Service.
Security and privacy
Security
These are the questions a buyer or an IT team asks first. The full and current statement is on our Security page, and it describes only what is in place now.
- Where does Talven CX Studio run, and where is my data stored?
- Can my data stay in Europe or Switzerland?
- Is my data encrypted?
- Does Talven hold SOC 2 or ISO 27001?
- Does CX Studio Manager support single sign-on or two-factor sign-in?
- Can Talven staff see my workspace?
- Are there backups?
- Which AI models and providers does the Talven Web Assistant use?
- How do I report a security issue?
Privacy and your data
These answers summarize our legal documents and do not replace them. The binding wording is in the Privacy Policy, the Terms of Service and the Data Processing Addendum. This is not legal advice.
- Who is responsible for personal data in the Talven Web Assistant?
- Does Talven sell my data?
- Does Talven train AI models on my data?
- Who owns the content in my Web Assistant?
- Can I get a Data Processing Addendum?
- How do I use my data rights?
- Can I find, export or erase what my workspace holds about one person?
- How long does Talven keep data?
- Which law applies to Talven?
- What about cookies and analytics on talventech.com?
The company
Press fact sheet
A journalist or an agent can check the company here, without a meeting. Each fact is dated. For anything else, write to us with the subject “Press”.
Contact, support and sign-in
One email address reaches us, and a person answers. This page also covers how to log in and how to check the service.