Subprocessors
Last updated: 24 October 2026 · Talven CX Studio
Talven Tech, Inc. uses the service providers below to run Talven CX Studio. Each one processes personal data only to provide its part of the service, on our instructions. When we add or replace a provider, we update this page and its date.
The location column says where a provider processes the data when our setup fixes it. Where it says "Not fixed by us", the provider chooses the location, which can be in the United States or other countries; the Privacy Policy (section 5) describes how we protect cross-border transfers.
Always used
| Provider | What it does for us | Personal data it receives | Location |
|---|---|---|---|
| Google Cloud | Runs the Talven CX Studio application and stores its files and backups | All of the data below, as the host of the service | United States (Iowa) |
| MongoDB Atlas | Database | Account and billing data, your assistant's content, conversations and contacts | United States (central US, on Google Cloud) |
| Google Cloud (our website reader) | Reads the public pages of your website to build your assistant | Your website's public content | Switzerland (Zurich) |
| Google Gemini API | Writes the assistant's answers, translates them and indexes your content for search | Visitor messages and your website content | Not fixed by us |
| OpenRouter | Routes language detection and answer checks to the model that runs them | Visitor messages and your website content | Not fixed by us |
| OpenAI | Runs the setup assistant that builds and edits your assistant with you | What you tell the setup assistant, and your website content | Not fixed by us |
| Anthropic | Checks images from your website when a first check is unsure | Images and text from your website | Not fixed by us |
| Cloudflare | Sends account, billing and lead emails; protects sign-up from bots; serves DNS | Names and email addresses, lead notifications (including the latest turns of the conversation), IP addresses at sign-up | Not fixed by us |
| Stripe | Takes payments and issues invoices and receipts | Billing contact, billing address and tax ID; your card details, which Stripe holds and we never receive | Not fixed by us |
Used only when a feature is turned on
| Provider | What it does for us | Personal data it receives | Location |
|---|---|---|---|
| Google Maps Platform | Answers location questions and shows maps | Places a visitor asks about; the visitor's IP address when a map is shown | Not fixed by us |
| ElevenLabs | Voice conversations on your website or phone line | Visitor audio and its transcript | Not fixed by us |
| Twilio | Phone numbers, phone calls and WhatsApp messages | Phone numbers, call audio and messages | Not fixed by us |
| Telegram | Conversations through a Telegram bot | Messages and Telegram user IDs | Not fixed by us |
On this website
talventech.com itself is hosted by Cloudflare, which also delivers the messages you send through its forms. Google Analytics runs only after you accept analytics cookies. If you join a launch list, your email address is kept by Klaviyo.
Related
See our Privacy Policy, our Security page, the Data Processing Addendum and the Terms of Service. Questions: [email protected].