Languages, channels and voice
The Talven Web Assistant meets people in their own language and on more than your website. This page says what you can choose today. It marks early access where that applies.
- Which languages does the Talven Web Assistant speak?
- Which channels does the Talven Web Assistant work on?
- Can visitors talk to the Talven Web Assistant by voice?
- Can the Talven Web Assistant send messages to my customers?
- Can people reach the Talven Web Assistant without visiting my website?
Which languages does the Talven Web Assistant speak?
You choose the languages when you sign up: the sign-up offers English, French, German, Italian, Spanish, Portuguese, Japanese, Ukrainian and Turkish, and you can ask us to add another.
The Web Assistant replies in the language of the visitor's latest message. A visitor can change language partway through a conversation, and names, prices and codes stay exactly as you wrote them.
Your content does not have to exist in each language. In CX Studio Manager you set the language it starts in for new visitors, and the languages visitors can pick from its menu.
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Which channels does the Talven Web Assistant work on?
The Web Assistant answers on your website and on its own page, and through connectors it can also answer on WhatsApp, Telegram and the phone.
It is the same Web Assistant on every channel, with the same knowledge and rules.
- Twilio: SMS, MMS and WhatsApp messages, and call records.
- WhatsApp Business (early access).
- Telegram (early access).
- Slack (early access).
- SMTP email (early access).
- ElevenLabs (early access), for voice conversations.
Early access marks a connector built to the vendor's published interface and not yet proven on a live customer account.
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Can visitors talk to the Talven Web Assistant by voice?
Yes. Voice conversations on your website or phone line are a feature you can turn on, and they use a voice provider that runs only when the feature is on.
In voice mode, your rules still apply. You can add rules that apply only when it speaks, and lines it gives straight away, word for word, without pausing to look them up.
Ask us about voice for your Web Assistant. The provider and the data it receives are listed on the Subprocessors page.
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Can the Talven Web Assistant send messages to my customers?
Yes. The Web Assistant can send a message through connectors that allow it, such as Twilio for SMS, MMS and WhatsApp.
Before an action that changes something, it says what it will do and waits for the visitor's yes. WhatsApp Business, Telegram and SMTP email are early-access connectors.
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Can people reach the Talven Web Assistant without visiting my website?
Yes. Your Web Assistant has its own page with its own address, and people can open it from a link or a QR code.
CX Studio Manager can make a poster with a QR code, in the language and file type you need. You can put it on a table, a shop window or a brochure.
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