The free trial, billing and cancelling
No credit card is required for the trial. After it, a plan is billed monthly and you can cancel at the end of any billing period. The binding wording is in section 6 of our Terms of Service.
- How does the free trial work?
- Do I need a credit card to start?
- How and when am I billed?
- How does changing plan work?
- How do I cancel?
- What happens if a payment fails?
- What happens to my data if I stop paying?
- Can Talven change my price?
- How can I pay for a plan?
How does the free trial work?
The free trial lasts 7 days or 1,000 website sessions, whichever comes first, and it requires no credit card.
We email you the day before it ends. If you have not chosen a plan by then, your Web Assistant pauses until you do, and nothing is charged.
You can choose a plan in CX Studio Manager at any time, including during the trial. There is one free trial per email inbox, and one workspace per website.
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Do I need a credit card to start?
No. The free trial of Talven CX Studio requires no credit card.
You add a card only when you choose a plan. Stripe takes the payment, and your card details go to Stripe, not to us.
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How and when am I billed?
A subscription is billed monthly in advance and renews automatically each month until it is cancelled.
Prices are in US dollars, plus any tax that applies. Talven Tech, Inc. bills you, and Stripe, our payment provider, emails your receipts and invoices. Your invoices are also in CX Studio Manager.
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How does changing plan work?
A move to a higher plan takes effect at once and we invoice the difference for the rest of the period right away; a move to a lower plan works when this period's sessions fit that plan.
When you move down, the unused part of the higher plan is credited against later invoices.
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How do I cancel?
You cancel in CX Studio Manager or in the billing portal it opens, and the cancellation takes effect at the end of the current billing period.
Your Web Assistant keeps working until then, and you can undo the cancellation before that date. Fees already paid are not refunded, including for a partial period, except where the law requires it. When the period ends, your Web Assistant pauses.
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What happens if a payment fails?
If a payment fails, our payment provider tries it again, we email you, and your Web Assistant keeps working for 14 days.
If the payment is still outstanding after that, your Web Assistant pauses and we email you. If it stays paused for another 14 days, the workspace goes to sleep: its Web Assistant stops and nothing is deleted. We email you 3 days before that happens. The workspace wakes up as soon as the payment is made.
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What happens to my data if I stop paying?
If your Web Assistant stays paused for a billing reason for 90 days, we delete the workspace with its conversations, contacts, knowledge and Web Assistant.
A billing reason means the trial ended without a plan, the subscription ended or is unpaid, or a payment is overdue. We email the account owner 30 days and 7 days before the deletion. Choosing a plan, or paying what is due, at any time before then keeps everything.
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Can Talven change my price?
We may change our prices, but we do not increase the price of an existing subscription without at least 30 days' notice by email.
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How can I pay for a plan?
You pay for a plan by card through Stripe, from CX Studio Manager.
You change your card and billing details in Stripe, which CX Studio Manager opens for you. We publish no other payment method for the monthly plans. For a larger project, payment terms are part of what we agree.
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