Privacy and your data
These answers summarize our legal documents and do not replace them. The binding wording is in the Privacy Policy, the Terms of Service and the Data Processing Addendum. This is not legal advice.
- Who is responsible for personal data in the Talven Web Assistant?
- Does Talven sell my data?
- Does Talven train AI models on my data?
- Who owns the content in my Web Assistant?
- Can I get a Data Processing Addendum?
- How do I use my data rights?
- Can I find, export or erase what my workspace holds about one person?
- How long does Talven keep data?
- Which law applies to Talven?
- What about cookies and analytics on talventech.com?
Who is responsible for personal data in the Talven Web Assistant?
The business that runs the Talven Web Assistant on its website is the controller of its visitors' data, and Talven Tech, Inc. acts as a processor on that business's behalf.
Talven Tech, Inc. is the controller of the data it handles for its own purposes, such as your account and the forms on this website.
If you talked to the Talven Web Assistant on a business's website, that business decides how your conversation is used, so contact it first. We help the business answer your request.
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Does Talven sell my data?
No. Talven does not sell personal data.
We share personal data only with service providers that process it on our behalf under appropriate safeguards, or where the law requires it. The Subprocessors page lists those providers.
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Does Talven train AI models on my data?
No. Talven does not train shared AI models on your content or your conversations.
Your content and conversations are processed to provide and improve the Services, as the Privacy Policy describes.
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Who owns the content in my Web Assistant?
You keep ownership of the content and data you provide, and you give Talven only the limited rights needed to host, process and display it to run the service.
You are responsible for the accuracy and lawfulness of your content.
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Can I get a Data Processing Addendum?
Yes. A Data Processing Addendum is available to customers and partners on request.
Email contact@talventech.com with the subject “DPA”. Include your company name and the product the addendum should cover. A person responds to every request. The DPA page lists what it covers.
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How do I use my data rights?
Write to contact@talventech.com, and we answer within one month of receiving your request.
Write to contact@talventech.com.
Depending on the law that applies to you, you can ask to access, correct or delete your personal data, restrict its use, object to it, or take a copy. For a complex request we may take up to two further months, and we tell you why within the first month. You can also complain to your supervisory authority.
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Can I find, export or erase what my workspace holds about one person?
Yes. The owners and admins of a workspace can find what it holds about one person, and export or erase it, from the Privacy requests page in CX Studio Manager.
You can find the person by reference, conversation, email or phone, verify them, see what is held, and keep a record of the request.
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How long does Talven keep data?
Talven keeps personal data only as long as necessary for the purposes in its Privacy Policy, or as the law requires.
Two rules are exact. A sign-up that is never confirmed is deleted within about a month. A workspace whose Web Assistant has been paused for a billing reason for 90 days is deleted, after two warnings by email.
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Which law applies to Talven?
Talven Tech, Inc. is based in the United States and US law applies; where it processes personal data of people in the EU, the EEA or Switzerland, the GDPR and the Swiss Federal Act on Data Protection may also apply.
The Terms of Service are governed by the laws of the State of Connecticut, USA.
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What about cookies and analytics on talventech.com?
We use Google Analytics on talventech.com, and in the EU, the EEA, the UK and Switzerland it stays off unless you turn it on.
Elsewhere it is on by default, and you can turn it off in Cookie settings. A browser that sends a Global Privacy Control signal starts with it off. The Privacy Policy has the full text, including how we measure ads.
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