Contact, support and sign-in
One email address reaches us, and a person answers. This page also covers how to log in and how to check the service.
- How do I contact Talven?
- How do I get help as a customer?
- Is there a phone number or live chat for support?
- How do I log in to CX Studio Manager?
- Is Talven CX Studio working right now?
- How do I talk to a person about a project?
How do I contact Talven?
Email hello@talventech.com with a short subject line and any useful context.
Use the subject “Press” for press requests and “Security” for a security issue. For a larger project, use the project form. For a partnership, use the partner page.
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How do I get help as a customer?
Start with the Help page at talventech.com/help, and email hello@talventech.com for anything it does not cover: a person answers.
Open the Help page, or write to hello@talventech.com.
The Help page covers getting started, installing on your website, and billing. CX Studio Manager also has a settings guide that lists each setting and where it lives.
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Is there a phone number or live chat for support?
No. Talven support works by email, and we publish no support phone number, support hours or response-time promise.
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How do I log in to CX Studio Manager?
Go to the login page at talventech.com/login, enter your work email and password, and you go straight to your workspace.
Open the login page.
Your workspace is your company's own CX Studio Manager: your team, your Web Assistant and its conversations.
If you forgot your password, choose Forgot your password? on that page, and we email you a link to choose a new one.
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Is Talven CX Studio working right now?
The Status page at talventech.com/status checks the service live each time you open it, from outside our own servers.
Open the Status page.
It checks sign-up and billing, and CX Studio Manager. It does not check each Web Assistant on its own website. It also lists incidents. We publish no uptime figure.
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How do I talk to a person about a project?
Use the project form at talventech.com/pilot, and a person on our team reviews your request and gets back to you.
Open Tell us about your project.
There is no obligation, and nothing goes public.
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